At Quentin Candles, we are committed to delivering high-quality bathroom, kitchen, living room, and outdoor products to our customers worldwide. Please review our shipping policy below.
1. Order Processing
- All orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email once your purchase is successfully placed.
2. Shipping Methods
- We use reliable courier services to ensure safe delivery.
- Shipping options may vary based on your location.
- Tracking details will be provided once your order is dispatched.
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location.
- Any additional charges (such as customs duties or import taxes) are the responsibility of the customer.
4. Address Accuracy
- Please ensure your shipping address is accurate and complete at checkout.
- Quentin Candles is not responsible for delivery issues caused by incorrect or incomplete addresses.
5. Lost or Damaged Shipments
- If your order is lost or arrives damaged, contact us within 48 hours of delivery.
- We will assist in filing a claim with the courier and arrange for a replacement or store credit.
6. Contact Us
For any shipping-related inquiries, please contact us at [email protected].