At Quentin Candles, we strive to provide high-quality products for your bathroom, kitchen, living room, and outdoor spaces. If you are not satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns & Refunds
- You may request a return or replacement within 7 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
- Returns are not accepted for items damaged due to misuse, improper handling, or normal wear and tear.
2. Return Process
- Initiate a Request: Contact us at [[email protected]] within 7 days of delivery with your order details and reason for return.
- Approval & Instructions: If approved, we will provide return instructions. The item must be shipped back within 3 days of approval.
- Inspection & Confirmation: Once received, we will inspect the product. If it meets the return criteria, we will process a replacement or store credit within 5-7 business days.
3. Refunds
- We currently do not offer monetary refunds. Instead, you can choose between:
- A replacement product (if stock is available).
- Refunds processed within 5-7 business days after return approval.
4. Damaged or Incorrect Products
- If you receive a damaged, defective, or incorrect product, report it within 48 hours of delivery with clear photos.
- We will arrange a replacement or cash.
5. Non-Returnable Items
- Used candles or opened packaging.
- Items not reported within the specified time frame.
6. Contact Us
For return requests or any questions, reach out to us at [email protected].